Attitude is Everything

In our continuing series on soft skills or workplace skills our next topic is - work attitude.  Just as the title says - Attitude is Everything.  Attitude is everything no matter whether it is work related, job search related, or related to your personal life.  If you have the proper attitude, everything is all right.

Louis Armstrong made the song "When you're smiling" popular with these lyrics:

When you're smilin'....keep on smilin'The whole world smiles with youAnd when you're laughin'....keep on laughin'The sun comes shinin' through
But when you're cryin'.... you bring on the rainSo stop your frownin'....be happy againCause when you're smilin'....keep on smilin'The whole world smiles with you

It is so true that when you have a positive attitude your outlook and most people around you will have a positive attitude as well.


Your positive attitude effects: 

• the way you communicate with others;
• your mind-set;
• the way you look at the world - that includes your work and personal life; and,
• the way the world looks at you.

To be able to look at things as half full instead of half empty is a learned skill.  You have the power to concentrate on the good news you hear or to find the good in something negative.  To be realistic, you cannot be positive 100% of the time.  It just is impossible, but when something negative does present itself, learning to deal with it rapidly and effectively is part of a winning attitude.

Are you pro-active or reactive?

Can you see a challenge before you, define it and address it before it has the ability to pull you into a mental hole?  Having a positive attitude will help you reject anger, assemble facts, talk to others, determine options and arrive at a best solution.  It also helps you live with a problem that cannot be resolved and neutralize any overall negative feelings. Aren't you more attracted toward someone who always has a solution instead of someone who always finds fault?

Some ways to tell if you need an attitude adjustment is by determining how others view you.  What do you think your current attitude is; what would family, friends, supervisor, co-workers gauge your attitude as; how effective are you; how creative are you; how is your sense of humor; how patient are you; how often do things "bother" you; how many compliments are you receiving; how enthusiastic are you about your job or things in your life?

A couple of ways to adjust your attitude if necessary include: simplify; de-clutter, don't over-commit; balance your career and home life; don't put off the unpleasant tasks to keep them from building up; and, sometimes "release" the negative relationships in your life that are providing that "tug" downward.

Business Etiquette

Behaviors are included in work attitude and often we need to address certain things in our work environment as they relate to proper etiquette for that industry.  In business, there are appropriate ways to conduct yourself in the workplace that include understanding, kindness, courtesy, and common sense.

Other factors included in proper workplace etiquette are:

• appearance
• honoring territories
• honoring working hours and working while on the job
• be friendly
• personal information distribution minimized
• be positive and supportive
• maintain an open mind
• follow through
• communicate and listen effectively
• solve your own problems
• don't be in too big a hurry to advance

Other etiquette that needs to be observed is email, telephone manners, use of social media as it relates to your workplace and any other rules or conventions specific to your company or geographic area.

You're Fired! But it's not Donald Trump on the Apprentice.

Donald Trump is famous world-wide for those words, "You're Fired!" But if you have ever been terminated from a job, you know the heartache you feel when you hear those or similar words.

I would guess that almost anyone who is successful in their career has been fired at least once in their life. How you react is important. The reasons for someone being fired may be justified or not. Reasons can be for illegal actions or for immoral activities. In many instances, if you are an "at-will" employee, you can be terminated for no reason whatsoever. If you feel you have been illegally dismissed because of your age, skincolor, race, national origin, religious beliefs, handicap, gender or sexual orientation, you may be able to contact someone who specializes in employment law to help you determine what you should do next.

So you got the notice, you will definitely have some emotions. Being fired is about the same stress level as the breakup of a marriage or the death of a loved one.
Anger is typically the most frequent emotion. Don't keep it bottled up. Find a trusted friend who will listen while you vent. Avoid a pay-back attitude. If you are interviewing for new positions, if you share negative comments about a previous boss or company, you could be limiting your chances with that new company.

Here are a couple of things that you should try to do:

• Identify the reason you were fired.
• Reassure potential employers that the problem has been resolved.  

You and your previous employer have two perspectives about your termination.

• Employer - Inability to perform job functions effectively due to excessive absenteeism.
• Employee - My car kept breaking down. It was unreliable.

Whatever happened, if you can rectify a situation to keep it from happening again, you should. If you were not given a reason why you are being fired, you may want to contact a previous employer to find out so that you can avoid making any of the same mistakes.

What do you tell a potential employer about getting fired?

• Don't ever misrepresent your employment history on a job application. It is a legal document and if an employer finds out it is falsified, that in itself, could be grounds for termination.
• Avoid using the word "fired". Other phrases could include "let go involuntarily" Involuntarily dismissed"
• During an interview prepare a one sentence summary of the problem that led to the dismissal and then offer an explanation of how you have resolved the situation.
• Never express anger or make negative comments about your past employers. Instead focus on the transferable skills and improved attitude. 
• When you are asked "Tell me about yourself" you can initiate the discussion with the interviewer using your prepared statement and not have to wait for when the interviewer brings up the dreaded question.

We can be our own worst enemy. Check with a friend whose opinion you trust to see if your attitude is good, your outlook on your job search, and your statements regarding your previous employer. Make sure everything is going to appear positive to a new employer before you go on that first interview.

Holiday Job Search Tips

The holidays may offer time for reflection and resolutions, thoughts about family and future from Thanksgiving through the new-year.  The season also presents challenges and opportunities for people seeking employment.  KCDEE reminds people who are unemployed or facing an uncertain future to understand that jobs are available and for those individuals considering a career change, this is an excellent time to explore training and education possibilities.

We offer these “Holiday Tips” to inspire people to be diligent in their pursuit of education, training and employment opportunities and to ensure that they take full advantage of our Illinois workNet Centers.  The workNet staff works hard to satisfy the demands of our customers - unemployed individuals and companies who seek good employees. These  “Holiday Tips" are presented to encourage people to not despair during this season and instead make the best use of our resources in their quest to satisfy their personal career goals and to meet the needs of their family. Check the Illinois workNet website to find a center near you.

                   Kane County Department of Employment and Education Offers

                             Holiday Tips for Dislocated or Unemployed Workers

1. Continue to apply for full time work during the holiday season.  Make sure your application and resume are there for employers when they are considering hiring new people in the New Year.
2. Seek part-time work during the holiday season.  Many people are hired to fill positions created by holiday vacations or to meet year-end demand from customers.  Some employers evaluate part-time employees for full-time positions.  This is your opportunity to shine and make a good impression.
3. If there are any career fairs – dress for success and show-up with a resume.   Job fairs offer a great opportunity to meet potential employers face-to-face.
4. Network yourself, at gatherings, to people who might be aware of job openings.  Many referrals for jobs come from employees, talk to someone you know who works for a company where you would like to work and get the inside scoop on jobs.   In social situations maintain a level of professionalism.
5. Utilize resources from any training institution, college, university or school you have attended to help you discover jobs that may not be advertised or posted on an Internet job search website. 
6. Keep a watchful eye on expenses.  Focus on the many good things in your life and not the materialistic demands of the season.  Many successful people look back to tight financial times, when they focused on family and friendship, as some of the best, most meaningful moments in their lives.
7. Explore the services available to you through local agencies to improve your resume and interviewing skills. Help is available from the Illinois workNet Centers for job counseling, job search and access to a number of websites. 
8. Be positive and patient.  Understand that job loss, unemployment and job seeking are stressful situations.    There is truth to the fact that the hardest job of all is finding a good job.  
9. Get organized.  Write and design a new resume, list employers that offer good career opportunities.  Be methodical about your job search and set goals for contacting employers by keeping a daily contact log. 
10. Be courteous and understanding when you follow up with potential employers - your attitude on the phone may be the deciding factor in getting an interview or job offer.  A positive attitude to your job search and interviews will help you be successful.  “Thank You” notes and letters after the interview offer you another opportunity to sell yourself to an employer or to drive home a point you may have overlooked during your interview.
11. Try to be flexible in your approach to your career. Understand that you will always be acquiring new skills and adapting to new technology in almost every occupation.  Many people will change jobs or career paths with their current employer many times in their working life.  

The Illinois workNet Centers offer services from a group of partnering agencies, at a one-stop location, to assist job seekers find employment and where employers can meet their workforce development goals.   There are Centers in Elgin, North Aurora, DeKalb and satellites in Aurora and Yorkville that will help you.

The workNet Centers offer various workshops to help you improve your resume, your interviewing techniques and other skills to help you improve your job search activities.  Career counseling, labor market information about jobs in demand in your county and access to education and training resources are just some of the services available at the center to assist you in your job search.   

Are you prepared? Tough Interview Questions

Like every good girl scout or boy scout you need to be prepared for your interview.  The typical questions that you are asked about your previous employment are a cinch. But some of the following may take some thought and preparation.

• Tell me about yourself - prepare a few sentences that gives employers a rounded look at you and your personality.  Don't get too personal or talk on and on.
• Companies want to know if you have done your research about them, so you may end up with questions like: Why do you want to work here; how can you help our company; or why do want to work in _____ field?
• Questions often come up about your weaknesses or your strengths, achievements or disappointments, biggest mistake - prepare one or two for each and how you are coping or overcoming them.
• Often interviewers will ask about previous positions, bosses or co-workers, what you liked or disliked, pet peeves - be very careful to be as positive as possible.  Do not bash, but if there were challenges between you and something at a previous job, make a simple statement and move on.
• What will your references, co-workers, subordinates, or supervisors say about you? With social media, the "checking references" and only getting dates of employment is now secondary.  The savvy employer will know how to search you on the internet and find out what they want to know about you.
• Knowing about your goals and plans are important to employers so asking about where you see yourself in x years or will you be pursuing further education or what do you really want to do in life? How have you improved yourself over the last year? What has kept you from progressing as fast as you would like?
• Then may come the thought process development questions - how would you handle x? What does success mean to you? What motivates you? How do you motivate others? Your philosophy of life, work or your field?
• Knowing how you work is important to employers - whether you are a team player or work alone, help others succeed, offer suggestions to management, lead or motivate others, or how you deal with stressful situations.
• Why did you leave your last position? This isn't a big deal if it was to take an advancement or because the company closed, but if you were fired, you need a diplomatic, yet truthful response.
• How long have you been out of work?  What have you been doing since? Are two questions that a few years ago would not have come into play.  If you have been volunteering, working with a temporary agency, or taken on more domestic engineer responsibilities yet kept active with industry organizations, this will be a bit easier to offer a response. Employers want to know that your skills are still current.
• How do you spend your spare time? They can't ask if you smoke or drink or are involved in illegal activities, but they can  often deduce from your answers whether you might fit within their corporate culture.
• Additional questions may include whether you are willing to relocate or travel, work extra hours, or considering other positions and if your employer knows you are planning to leave.
• Employers cannot ask you:
  

1. Marital status
2. Sexual orientation
3. If you belong to a union
4. If you are on public assistance
5. When did you graduate from (high school or college)
6. Do you have a heart condition? Do you have asthma or any other difficulties breathing?
7. Do you have a disability which would interfere with your ability to perform the job?
8. How many days were you sick last year?
9. Have you ever filed for workers' compensation? Have you ever been injured on the job?
10. Have you ever been treated for mental health problems?
11. What prescription drugs are you currently taking?

If you are prepared, you can answer any question and hopefully, find your way into a new position.

Soft Skill - Are you Professional?

MAINTAINING PROFESSIONALISM – When you are on the job, it is advisable to be professional. This can range from clothing to how you speak to a client.

• Do you do the job to the best of your ability; take pride in the job you do; make a positive impact?
• Do you start your workday neat and clean; report for work on time and stay for your entire shift or workday?
• Do you honestly earn your pay; keep your mind on the job at hand; respect your work?
• Do you treat your customers and coworkers with respect and dignity?
• Do you employ good manners in my interactions with others?
• Do you take care of your tools and supplies, whatever their cost?

If you are the supervisor do you: 

• Set an example of proper performance for your staff?
• Acknowledge and reward excellence among your staff?
• Give meaningful feedback when you see a problem developing?
• Enforce company guidelines evenly across your staff?
• Provide a "measuring stick" of what you expect from your staff?
• Supply appropriate tools to enable your staff to perform their work?

Some aspects need a bit more explanation.

 

• Attendance and Punctuality - Everyone in the business relies on you being ready to work when you are scheduled. Punctuality is an important quality that employers look for in their workers. If you are scheduled from 8AM to 5PM, your employer wants you to be ready to work at 8AM. Calling in frequently not only hurts your employer and fellow employees but reflects badly on you. Being absent or tardy may cause your employer to stop scheduling you or even let you go.

 

• Treat people with respect and act properly. Do not tell rude or embarrassing jokes, gossip, use slang, or use harmful language.

 

• Respect privacy policies. Privacy policies are made to protect individuals and may be required by law in some cases. Breaking a privacy policy may result in termination. If you do not understand the privacy policy, be sure to clarify it with a supervisor or the boss.

 

• Participate in meetings with a positive and helpful attitude. Sit up straight, listen, maintain a comfortable level of eye contact, take notes, and ask questions when the time is right. Speaking up in a meeting may be a challenge if another coworker is more dominant or if you are unprepared.

 

• Dress properly and maintain good personal hygiene for the job. Most businesses have a business casual dress code so employees may be comfortable while maintaining a professional image. Find out what the employer dress code is and adhere to it.

 

• Clarifying roles and responsibilities – understanding what the chain of command is, who is responsible for what portion of a project, and knowing what your specific role is important to being effective in your job.

 

• Above and beyond – going to work every day, doing your job correctly and on-time are key factors to keeping your job. In some economies, it isn’t enough. If you show a willingness to learn new things, take the initiative on projects or to solve problems, or accepting responsibility may give you an edge in your level of professionalism.